Effective Date: 1 May 2025 · Last Updated: 7 May 2025
Emynence operates on a Cost-Per-Lead (CPL) prepaid model. This policy clearly explains what is and is not refundable. We believe in full transparency so Channel Partners can make informed decisions before submitting leads.
Leads Are Non-Refundable & Non-Replaceable
Once a lead is submitted through the Emynence platform and the CPL is deducted from your wallet, the transaction is final in all cases. We do not offer refunds, credits, or replacements for leads, regardless of outcome, quality, or circumstances. Please make sure you intend to submit a lead before confirming.
Emynence is a prepaid, Cost-Per-Lead (CPL) platform. The model works as follows:
This model is structurally different from a "pay-per-qualified-lead" or lead generation service. You are paying for the use of the CRM infrastructure to manage your lead, not for a guaranteed, verified, or quality-assured contact.
The CPL charge deducted from your wallet when a lead is submitted is final, irrevocable, and non-refundable. There are no exceptions to this rule. The following is an explicit, non-exhaustive list of situations where no refund or credit will be provided:
Lead did not respond or pick up
The lead's decision to engage (or not engage) after submission is outside Emynence's control and does not affect the billed CPL.
Lead's contact number was invalid or switched off
CPs are responsible for verifying lead contact details before submission. Emynence does not validate phone numbers at the point of submission.
Lead expressed disinterest after follow-up
A lead's change of mind or decision not to proceed with a property purchase is not grounds for a refund.
Lead did not result in a site visit or booking
The CPL is charged for CRM access, not for conversion guarantee. No commercial outcome is promised or implied.
CP submitted the lead by mistake
Lead submissions are irreversible once confirmed. CPs should review the lead details and selected project before submitting. Accidental submissions are not eligible for refund.
Project was paused or deactivated after submission
The CPL at the time of submission is the applicable charge. Subsequent changes to a project's status do not retroactively affect completed transactions.
Lead was deemed "low quality" by the CP
Lead quality assessments are subjective and made by the CP. Emynence does not adjudicate lead quality claims.
CP is closing or deactivating their account
Remaining wallet balance is non-refundable upon voluntary account closure, except as stated in Section 4.
Replacements: Emynence does not provide replacement leads under any circumstances. Unlike some lead generation services, the CPL model does not include any form of lead credit or swap mechanism. Each lead submission is an independent, billed transaction.
Wallet top-up amounts (i.e., funds added to your Emynence wallet via payment gateway) are generally non-refundable. This applies in the following situations:
Unused wallet balances will remain in your account for the duration your account is active. Balances do not expire as long as the account is in good standing.
A wallet credit (not a cash refund) may be considered by Emynence on a case-by-case basis only in the following clearly defined situations:
Platform-side billing error
A verified technical error on Emynence's side caused an incorrect CPL deduction (e.g., the wrong CPL was applied due to a system bug, or a double-charge occurred for a single lead submission). Evidence of the error must be demonstrable in our server logs.
Duplicate billing for the same lead
If our system charged the wallet twice for an identical lead submission (same mobile number, same project, same timestamp) due to a technical fault, a credit for the duplicate charge will be issued. Note: re-submissions of a previously submitted lead are not duplicate billing errors.
Platform was unavailable during the billing window
If a documented, verified platform outage (with our acknowledgement) directly caused a billing discrepancy or incorrect transaction, we will review and rectify the error with a wallet credit.
Credits, if approved, will be applied to your Emynence wallet within 7 business days of approval. Credits are non-transferable and cannot be converted to cash.
Cash refunds are not provided under any circumstances. The platform only issues wallet credits in the above limited cases.
If you believe you have experienced a billing error covered under Section 4, please follow this process:
We will acknowledge your request within 2 business days and provide a final decision within 10 business days. Decisions on billing review requests are final and binding.
Important: Requests based on lead quality, lead outcome, or any reason outside the scope of Section 4 will not be entertained and will be closed without review.
| Scenario | Refundable? |
|---|---|
| Lead did not respond / no pickup | No |
| Invalid or wrong number submitted | No |
| Lead not interested after follow-up | No |
| No site visit or booking conversion | No |
| Lead submitted by mistake | No |
| Project paused after submission | No |
| Low quality lead (CP's assessment) | No |
| Replacement lead requested | No |
| Unused wallet balance on account closure | No |
| Platform billing error (verified by Emynence) | Wallet Credit Only |
| Double charge for same lead (technical fault) | Wallet Credit Only |
Emynence Billing Support
mFunnel Technologies Pvt. Ltd., 602 Satyadeep, Siddharth Nagar 4, Goregaon West, Mumbai – 400104
Response: within 2 business days